Terms and Conditions
Please read these terms carefully before using our services
Table of Contents
Introduction
Welcome to Webwave Digital Marketing Agency ("Webwave," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website located at www.webwave.co.in and the digital marketing services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
Services
Webwave Digital Marketing Agency offers a range of digital marketing services, including but not limited to:
- Website Design and Development
- Search Engine Optimization (SEO)
- Social Media Marketing and Management
- Pay-Per-Click (PPC) and Paid Advertising (Google Ads, Meta Ads)
- Logo Design and Branding
- Content Creation and Marketing
The specific scope of services will be outlined in a separate proposal or agreement shared with the client before the commencement of work.
Client Engagement
By engaging our services, you agree to provide accurate and complete information required for us to deliver the agreed-upon services. You are responsible for providing timely feedback, approvals, content, and access to necessary accounts (such as Google Ads, Meta Business Suite, hosting, or domain registrars). Delays caused by the client in providing required materials or approvals may affect project timelines, and Webwave shall not be held responsible for such delays.
Payment Terms
Payment terms will be specified in the project proposal or service agreement. Unless otherwise agreed, an advance payment is required before commencement of work. All fees are quoted in Indian Rupees (INR) and are exclusive of applicable taxes (GST). Late payments may attract interest or result in suspension of services. Ad spend budgets for paid advertising campaigns (Google Ads, Meta Ads, etc.) are separate from our service fees and are to be paid directly to the respective platforms or as agreed with Webwave.
Intellectual Property
All deliverables created by Webwave, including but not limited to website designs, graphics, logos, ad creatives, and content, remain the intellectual property of Webwave until full payment has been received. Upon full payment, ownership of the final deliverables will be transferred to the client, unless otherwise stated in the agreement. Webwave reserves the right to showcase completed projects in our portfolio and marketing materials unless the client requests otherwise in writing.
Confidentiality
Both parties agree to keep confidential any proprietary information, business strategies, login credentials, analytics data, and other sensitive information shared during the course of the engagement. This obligation of confidentiality shall survive the termination of the service agreement.
Third-Party Platforms
Our services may involve the use of third-party platforms such as Google Ads, Meta (Facebook/Instagram), LinkedIn, hosting providers, analytics tools, and other software. Webwave is not responsible for any changes in policies, pricing, downtime, or service interruptions caused by these third-party platforms. Campaign performance on paid advertising platforms depends on various factors including market conditions, competition, budget, and platform algorithms. Webwave does not guarantee specific results such as a fixed number of leads, sales, or conversions from advertising campaigns.
Limitation of Liability
To the maximum extent permitted by law, Webwave shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from the use of our services or website. Our total liability for any claim arising from our services shall not exceed the total amount paid by the client for the specific service in question during the preceding three (3) months.
Termination
Either party may terminate the service engagement by providing written notice as specified in the service agreement. In case of termination, the client shall pay for all work completed up to the date of termination. Webwave reserves the right to terminate services immediately if the client engages in abusive behaviour, fails to make payments, or violates these Terms.
Refund Policy
Refunds are handled on a case-by-case basis. Once work has commenced, the advance payment is generally non-refundable as it covers resource allocation and initial work. For ongoing retainer services, clients may cancel with appropriate notice as outlined in their service agreement. Ad spend paid to third-party platforms (Google, Meta, etc.) is non-refundable through Webwave and must be handled directly with the respective platform.
Indemnification
You agree to indemnify and hold harmless Webwave, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these Terms, your use of our services, or any content or materials you provide to us for use in marketing campaigns.
Modifications to Terms
Webwave reserves the right to update or modify these Terms at any time without prior notice. The updated Terms will be posted on this page with the revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or the services provided by Webwave shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.
Contact Us
If you have any questions about these Terms, please contact us:
- Email: info@webwave.co.in
- Phone: +91 8088704322
- Website: www.webwave.co.in